It was recently announced that KitchenAid is voluntarily recalling thousands of dishwashers due to potential fire hazards. This recall affects models KDTE204K, KDTM404K, KDTM504K and KDTM804K, purchased between January 2018 and May 2020. This is a serious safety concern and customers who are affected should take immediate steps to address it.
Overview of KitchenAid Dishwasher Recall
According to the recall, the affected dishwashers may overheat, posing a fire hazard to the consumer. In addition, a thermal fuse failure may cause the dishwasher to fail or catch fire and cause chemical burning, which can cause serious injury to consumers. Several reports of dishwasher fires have already been documented and customer safety is the top priority.
KitchenAid is offering a free repair to all affected customers. Customers should contact KitchenAid customer service to arrange for a technician to come to their home and repair the dishwasher. Customers should also stop using the dishwasher until it has been repaired. KitchenAid is also offering a refund to customers who have already purchased a new dishwasher as a result of the recall.
What Customers Should Do if Affected by the Recall
Customers who purchased an affected dishwasher should stop using it immediately. To determine whether or not your dishwasher is affected by the recall, you will need to enter your model number on the KitchenAid website or contact customer service.
If your dishwasher is affected by the recall, KitchenAid will provide a free repair or replacement. Customers should contact KitchenAid customer service to arrange for the repair or replacement. Customers should also keep their proof of purchase in case it is needed for the repair or replacement.
What KitchenAid is Doing to Resolve the Problem
KitchenAid is offering a free in-home repair to customers whose dishwashers are affected by the recall. This repair replaces the control board in order to correct the issue. After the repair has been completed, KitchenAid will inspect, test, and re-install the dishwasher free of charge.
KitchenAid is also providing customers with a free one-year extended warranty on the dishwasher. This warranty covers any parts or labor needed to repair the dishwasher due to the recall. Customers can also contact KitchenAid directly for any additional questions or concerns.
Important Dates to Remember Regarding the Recall
KitchenAid has stated that customers who have a recalled dishwasher should take action immediately. They are also offering a one-time repair until December 11th 2020 and repairs must be completed before this date.
Customers who have a recalled dishwasher should contact KitchenAid directly to arrange for a repair. KitchenAid will provide a free repair and will cover all associated costs. Customers should also ensure that they have the model and serial number of their dishwasher available when they contact KitchenAid.
Contact Information for KitchenAid Customer Service
To receive assistance regarding the recall notices, customers are associated with contact KitchenAid Customer Service at 1-800-422-1230. They are open from 8 a.m. to 8 p.m. EST Monday-Friday and from 9 a.m. to 5 p.m. EST Saturday-Sunday. There is also a contact form on the website for customers to receive support.
In addition to the phone and contact form, customers can also reach out to KitchenAid Customer Service via email at customerservice@kitchenaid.com. They will respond to inquiries within 24 hours.
What to Do If You Have Experienced an Injury Related to the Dishwasher
Customers who have been injured as a result of a defect related to the recalled dishwashers should contact an attorney immediately. An attorney may be able to help you file a claim against KitchenAid and seek compensation for any losses or suffering you have experienced.
It is important to document any injuries you have experienced, as well as any medical bills or other expenses related to the injury. You should also keep any receipts or other documents related to the dishwasher, such as the purchase receipt or warranty information. This information can be used to support your claim.
How to File a Complaint With Consumer Protection Agencies
If you believe that you have experienced harm as a result of the recalled dishwasher, you can file a complaint with a local consumer protection agency or with the Better Business Bureau (BBB). The BBB is responsible for investigating companies that have violated consumer law.
How to Get Reimbursement or Replacement for Your Dishwasher
If you need to replace your recalled dishwasher or get reimbursed for it, you will need to contact KitchenAid Customer Service or fill out a form on their website. You will need to provide proof of purchase along with your request for a reimbursement or replacement.
Tips for Avoiding Future Dishwasher Recalls
In order to prevent future dishwasher recalls, consumers should make sure to read product reviews and familiarize themselves with any product recalls before making a purchase. Additionally, regular maintenance and repairs should be done in order to ensure safety and prevent damage to dishwashers. Consumers should also research products before making a purchasing decision, as well as use their own discretion regarding any recalled items.
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